Our New Shop Address

7, Jalan Kuala Kangsar
10100 Georgetown, Penang

Phone/WhatsApp: +60182780128

Email: enquiry@loongnam.com

INFORMATION ABOUT SHOPPING ONLINE

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product that are pictured in our website. However due to lighting conditions and screen capability, there might be differences in color and appearance between what is pictured here and the actual product.

Are my card details safe when shopping here?

Our website only stores your Name, Contact Number and Address information to assist us in fulfilling your order. All credit/debit/online banking details are processed by a 3rd party financial entity (Mobi), a Bank Negara Malaysia approved Fintech company with PCI DSS compliant infrastructure.

As such, rest assured that all your transaction details are processed with the highest security protocols in place for your peace of mind.

How can I return an item?

We do not accept returns or exchanges unless the item you purchased is defective or item was sent incorrectly. If you receive a defective item, please bring this to our attention and contact us at +6012-499 1087 with details of the product and the defect. You can send the item you consider defective to:

23, Jalan Kuala Kangsar (Chowrasta Market),
George Town,
10100, Penang,
Malaysia.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

When will I receive my order?

Most orders are received within 3-4 business days. Typically, we will send out your item(s) within 2 business day, if they are in stock. We will notify you in case the stock runs out, but generally this will not be the case. Please ensure to fill in the correct address and contact information such as phone and email address during checkout to avoid unnecessary delays.

For Sabah/Sarawak orders, please expect to receive your order within 6-8 days due to delays in our courier partner's delivery times.

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